Thanks for joining the thread, @FCRVFastFix.
If I may ask, were you able to try the steps provided by my colleague @MaryLandT above? If no, I suggest following the above-recommended solution.
However, if the issue persists, I recommend contacting our Customer Care Team. They have the tools to pull up your account to deep investigate the root of the problem and why the issue keeps appearing.
To reach them, here's how:
- Press F1 on your keyboard or go to the Help menu at the top.
- Select QuickBooks Desktop Help.
- Enter Support in the search field.
- Click the Contact us link at the bottom.
You can also check out this link for more information on how to connect with them: Contact QuickBooks Desktop support. Ensure to review their support hours, so you'll know when agents are available.
Let me know how it goes and if there's anything else you need. I'm here to help. Take care!
