Thanks for joining the Community, lornahb.
Your subscription renewal amount will be specified in the Admin user's notification email. Additionally, it can be found while resubscribing.
Here's how:
- Sign in to your account.
- Use the Gear (⚙️) icon.
- Under Your Company, choose Account and settings.
- Access your Billing & Subscription tab.
From here, you can see the price for renewing. If you're prepared to renew your subscription, click Resubscribe, enter the updated billing information, and select Subscribe.
After resubscribing, you'll need to log out, then sign in again:
- Once you're back, use your Gear (⚙️) icon.
- Choose Account and settings.
- Open the Billing & Subscription screen, then review your Next charge date.
If it's a past date, I'd recommend getting in touch with our Customer Care team. They'll be able to pull up your account in a secure environment and prevent any back-billed charges from occurring.
I've additionally included a detailed resource about managing subscriptions that may come in handy moving forward: How to manage your billing & subscriptions
I'll be here to help if there's any questions. Have a lovely Thursday!
