Thanks for bringing this concern to me, @apexmanager.
I’d like to help and address this right away. Can you share with me what specific message you received? This way, I can check here on my end if there are any related reports about it. Any additional information can help us narrow things down.
Nonetheless, if you wish to get in touch with our Support team, you’ll want to schedule a callback for them to contact you. They have the tools to securely check your account and help you verify the call you received.
Here’s how to reach out to them in your QuickBooks Online (QBO) account:
- Go to the (?) Help icon.
- Select the Search tab.
- Click Contact Us.
- Enter a brief discussion of your concern and click Continue.
- Then choose either Chat with us (if you preferred messaging) or Give us a call.
You can also check this article for more details and ensure to check their Support hours to know when agents are available: QuickBooks Online Support.
Moreover, I want you to make the best out of your QBO account. In case you need to learn some tips and tricks in managing your account, visit our QuickBooks Support page for reference.
In case you have other follow-up questions about your account, let me know in your reply. I’ll be around to help and back you up. Have a good one and keep safe!
