I wish I could make it better, @AJ98027.
As much as I'd love to offer help and share how you can let a purchase order open after receiving items, we've got separate support who can address this in no time.
That being said, I'd recommend contacting our Customer Care Support. With their tools, one of our specialists can pull up the account on file and investigate the root cause of this unexpected behavior in question. To do so:
- Go to Help.
- Select QuickBooks Desktop Help.
- Click Contact Us.
- Enter a few words in the Tell us more about your question: field.
- Click Search.
- Choose a channel where you wish to connect with our dedicated support.
Lastly, I've also included this reference for a compilation of articles you can use while working with us: Transaction you can use in tracking your purchases.
If you have any other questions, please let me know by leaving any comments below. I'll be here to lend a hand.
