Account management

​​​​Thanks for coming here to the Community, @CarolTorre.
 

Making a client inactive under your Accountant profile doesn't remove your total access to their account. This will only remove your client's company from your client's list. You can still make them active again.

Here's how:

1. Log in to QuickBooks Online Accountant.
2. Go to the Clients menu.
3. Click the Gear icon above the Action column.
4. Check the Include inactive clients box.
   
5. Once done, find the inactive client, then click Make Active.
   

On the other hand, if you'd like to remove yourself from your client's account, it's best to reach out to him/her and request to delete you as the accountant. In case they need the steps, here's how:

1. Click the Gear ⚙ icon.
2. Select Manage users.
3. Select Accounting firms, and find the accountant you want to remove.
4. From the Action column, select Delete.
5. Select Delete to confirm.

This will remove your access to their account. These instructions are available from our guide on inviting and removing an accountant in QuickBooks Online.

Please don't hesitate to leave a reply below if you have additional questions. We're always here to help.