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Account management
To clarify, many of us with this recent problem of 1099 contractors not showing up are not having the issue specifically with the report itself, but we are not able to file the 1099s. They all show up in the list on step 2 of the 1099 e-filing process, but when you advance to step 3, they all disappear and cut says they don’t meet the threshold (even though they do).
I spent hours on the phone with support over a week ago and had all 4 companies I manage put on this list... and haven’t heard a thing since.
This is a critical issue to not be able to file 1099s by the required deadline. I don’t know how this isn’t a MAJOR priority for Quickbooks to get resolved so close to the deadline!
I got the sense that it is not really known how bad of a problem it is because it took a very, very long time for the support rep to even recognize this was a known issue. We spoke for a long time, she shared my screen and she watched me try so many different browsers and basic troubleshooting techniques that I had already done before calling support...and it wasn’t until all of that was exhausted that she put me on hold for a long time saying it was then a “known issue”.
No update or confirmation email at all even saying that they’re looking into it or still working on it. Absolutely ridiculous!