Account management

Thanks for reaching out to this forum, @Gayleeago,

I want to make sure you're able to get the information about your payroll billing. Currently, all our payroll services has a base price and a fee per active employee you have processed payroll for.

You will see that information in the Important offers, pricing details, & disclaimers at the bottom section of following article:  QuickBooks Desktop Payroll Plan

If you have any questions about the current pricing or your billing details, I recommend contacting our Customer Service Team. They can provide the breakdown of the charge and what the excess is for. 

To get a support specialist, follow the steps below:

1. Open QuickBooks and click the Help menu.
2. Select QuickBooks Desktop Help.
3. On the pop-up screen select Contact us.
   
4. Click the Search for Something else button then type your concern in the Ask us anything box.
5. Hit Search then scroll down to get your contact options.

Refer to this article to learn more about our contact options and support availability: Contact QuickBooks Desktop support

Kindly post an update here after calling our support. I want to make sure this is taken care of and I'll be right here if you need further help with anything in QuickBooks Desktop. Have a nice day!