Account management

I'd also feel upset when something doesn't work the way it's intended to, @kerimoe.

Since all suggested fixes didn't work, I recommend reaching out to our support team. They can open a case for you or escalate this issue for further investigation.

You can follow the steps given by my peer @Jessica_young to get in touch with one of our representatives. Just make sure to review our support hours guide so they can assist you promptly.

For now, you're on the right track in paying your taxes through the EFTPS website.

Also, you have the option to change your bank account for your e-payments. For more tips, please head to this link: Understand e-payments in QuickBooks.

I can always give you additional EFTPS insights if you need one. I'm here to lend a hand.