Hi there, @Aharding27.
To verify why it's not working on your end, I would recommend contacting our Support team. They have access to your accounts, and they can double-check why you can proceed with the process. You can follow the steps below on how to reach them:
- From your QuickBooks Desktop account, click the Help menu at the top.
- Click the QuickBooks Desktop help
- Provide some information about this concern on the search box.
- Click the Contact Us link at the bottom of the window.
- You'll now be provided a few support options.
- Select Get a call to arrange a callback from a support agent. Or Start a chat to chat with them directly.
Here's the contact the QuickBooks Desktop Customer Support Team article for more information about this.
You can always post here if you have more questions.
