GlinetteC
Moderator

Account management

Hi there, jason103.

 

It sounds like you and other users have been through a lot with this verification process in QuickBooks. Since you've tried the steps yet still receiving the same result, I'd highly recommend reaching out to our Customer Care Support Team. They have the tools to further check on this and can troubleshoot it for you.

 

Here's how:

 

  1. Click the Help icon at the top to open the QB Assistant window.
  2. Tap the Talk to a human menu and enter the issue.
  3. Next, click the I still need a human button and select the Contact us link.
  4. For real-time assistance, choose the Start messaging or Get a Callback to speak with an agent.

If there's anything else you need, please do add a comment below.