Hi there, pracctg. I can see the urgency of getting this resolved.
I have some workaround for you to help fix the issue. You can delete or void the rejected payment and then resubmit the e-payment.
To delete, here's how:
- Go to the Employees menu at the top.
- Select Payroll Center.
- Choose Pay liabilities tab.
- In the Payment History section, open the rejected e-payment.
- Click on Delete.
To void, follow these:
- Go to the Employees menu at the top.
- Select Payroll Center.
- Choose the Pay Liabilities tab.
- In the Payment History section, select the E-Payments tab.
- If the status is Agency Rejected, the agency has rejected the payment and sent a reason code and possible solutions.
- Click on the Agency Rejected link.
- Check the payment information and the problem and solution messages sent by the agency.
- Hit Void Rejected E-payment.
Once done, you can now resubmit the 941 e-payment. After submission, I recommend checking the status again.
For more information about rejected e-payment, see this article: Handle an e-payment that has been rejected by the agency.
Please let me know how things go on your end. I'm always here to lend a helping hand. Take care.
