Hi there, @garycarder1.
Allow me to share some details on how to downgrade your QuickBooks Online (QBO) version to Essentials.
This process needs to be done by QuickBooks Online Care Team because of the verification and availability of tools. Here's how to contact them:
- Go to the ? Help button and select Contact Us.
- Enter your concern and click the Continue button.
- Choose how you wanted to be assisted either by getting a callback or messaging.
- Enter your details and confirm the request.
You may also consider checking out this article to know more what are the things you have to do before downgrading your QBO version: Downgrade your QuickBooks Online plan.
I'll be here if you have other questions or concerns. Just let me know in the comment section below. Take care always.
