Account management

ReyJohn_D · ‎October 21, 2020

You're most welcome, @Bec7.

I can share additional info and steps to ensure you can submit EFTPS payments seamlessly in QuickBooks Desktop (QBDT).

To prevent authentication error when submitting EFTPS payments through QBDT, there are a few points to remember. First, please ensure you meet the following requirements when changing your EFTPS password in QBDT:

Update QuickBooks Desktop. This helps ensure the program has the latest features and needed patches.
Download the newest payroll tax table updates.
It meets the EFTPS requirements.

Then, try to change your EFTPS password in QBDT using the same credentials you used on the EFTPS website. For the detailed steps, please check out this article: Update your EFTPS Internet password.

Once successful, you can toggle the payment method into check. This refreshes the setup which resolves unexpected error when submitting them. Here's how:

Go to the Employees menu and select Payroll Center.
From the Pay Liabilities tab, click on Change Payment Method.
On the pop-up, click Continue.
Select Check as the Payment (deposit) method. Click Next, and then tap Finish.

After that, let's attempt to make the EFTPS payments again. This time, please select E-pay as the payment method.

If the issue persists, I recommend getting in touch with our support team. This way, they can check your account securely and investigate further the root cause of this issue. To achieve this, you can follow the steps given by my peer @JonpriL. Before doing so, please review our support hours to ensure they can assist you on time.

If you wish to use a different bank account for your e-payments, you can browse through this article for the detailed steps: Change bank account for e-payments. Also, I've got this handy resource for more tips about e-payments in QBDT: Understand e-pay in QuickBooks Desktop.

You can always get back here in the Community if you have more questions about managing your payments in QBDT. I'd be glad to hear more from you in the comment section. Take care and stay safe always.