Account management

Hello there, @Bec7.

We can update your EFTPS credentials in QuickBooks Desktop (QBDT). This way, your information will resubmit to EFTPS. Once done, go to the Pay Liabilities tab on the Payroll Center page to void the rejected payment so you can resubmit another one.

Here's how:

1. Go to the Employees menu.
2. Select Payroll Center.
3. Choose the Pay Liabilities tab.
4. Go to the Payment History section, then open the rejected payment.
5. Once opened, right-click the check image.
6. Select Void Liability Check.

I've also added this great resources about rejected payments in QBDT:

• Handle an e-payment that has been rejected by the agency
• Troubleshoot efile or epay rejection issues

Feel free to post again if you need further assistance from me. I'm always here to help.