Account management

I do appreciate for keeping us posted, Lynnmarie.

It's possible that you already have an Intuit Account that's why you were not prompted to create one. No worries, your users can still access the account I'd want to route you to our Customer Support Care to help you check your account securely. They have the tools to identify the data you need. 

Here's how to contact us:

1. Log in to your company file.
2. Go to Help, then select QuickBooks Desktop Help.
3. Select Contact Us.
4. Enter your concern something like needs to verify Intuit Account is linked to the company file, then select Continue.
5. Select Start messaging.

Feel free to check this article for more details on your available support hours and type. You can also click here to know more about how the Intuit Account works. 

Thanks for your time in posting your questions here. Always know that we're available 24/7 to assist you if need more help. You take care and stay safe!