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Account management
It is very unfortunate that Intuit has designed a test that is poorly structured, intentionally misleading, and most importantly, where you don't actually learn from your mistakes. As a practicing CPA, who is a fractional CFO of multiple companies, I use QBO on a daily basis. I am the person who recommends which accounting system to purchase. I recently enrolled in the webinar, studied the course material, and had all of the supplemental material at hand during the exam. I carefully took the exam. I failed two parts, three times.
I just don't see the point of having an 80% passing grade with only 7 or 8 questions. At least increase the number of questions. Moreover, what is the point of misleading the test taker? Why not focus the questions on actual knowledge or ability to search for correct answers? I also find some of the responses by Intuit employees on this thread to be condescending.
This has left a real bad taste about the product...