Account management

AlcaeusF · ‎June 25, 2020

Welcome to the Community, @tigerbook61.

Let me help you cancel the requirement in QuickBooks Desktop.

I've checked here and haven't found any issues similar to what you encounter. I know you've done the update, but I suggest performing the steps again to ensure any new updates and fixes are installed successfully on your QuickBooks.

Here's how:

Click the Help menu at the top, select Update QuickBooks.
On the Update QuickBooks window, go to the Options tab.
To turn on Automatic Updates, select the radio button for Yes (see the first screenshot).
To share automatic downloads with other computers on your network, select the radio button for Yes.
Select Mark All, then click Save.
Click the Update Now tab.
Tick the Reset Update button.
Click Get Updates (see the second screenshot).
Restart QuickBooks. When prompted, accept the option to install the new release.

Once done, please go to the Preferences section and make sure you select the right option under Service Connection.

Please follow these steps:

Open QuickBooks Desktop.
Click the Edit tab at the top menu.
Select Preferences.
Scroll down to Service Connection.
Go to the Company Preferences tab.
Choose the Automatically connect without asking for a password option.
Hit OK.

If all fails, I recommend you proceed with contacting our QuickBooks Support Team. One of them will be able to take over and perform the additional troubleshooting to get you back on track.

Here's how you can reach them:

Click the Help tab at the top menu.
Select QuickBooks Desktop Help.
Choose Contact Us.

Additionally, here are some helpful references that you can check out about using QuickBooks Desktop, as well as the instructions for manually updating release:

Drop me a comment below if you have any other questions. I'll be more than happy to help. Wishing you a good one.