Account management
Hi there, @tgl641.
Thank you reaching out to the Community. The only time an inactive account will show up on your report, is when it contains a transaction dated for the new fiscal year. However, there are two ways to stop these deleted accounts from showing on reports. Here's how:
Temporarily remove deleted accounts from reports:
- Open the report you working on, then click Customize.
- From Rows/Columns, set Show non-zero or active only rows to non-zero.
- Press Run Report.
To completely remove a deleted account from the reports, you can check out this link for more detailed steps: Remove deleted accounts from reports.
The Community is always open 24/7, you can post anytime if you have a follow-up questions. I'll be happy to assist you. Have a great day and Take care!
