Hello there, @GingerTexas.
When you experience unexpected behavior in QuickBooks Online, we recommend performing the basic troubleshooting steps which are clearing your browser's cache.
You can follow the steps above given by my colleague. Please make sure that you’re using your default browser when performing the steps.
You can always use other browsers like Chrome, Safari, or Edge if the steps didn’t work.
Also, you can use this handy article if you have other issues with QuickBooks Online. Help articles.
Feel free to fill me in if you have any other questions. Have a nice day!
