Welcome to the Community thread, @AuraVoxAcctg.
Generally, if you select and attach the report as an Excel file, it should send in the same format. Let's figure out if this is a browser issue.
First, sign in to your QuickBooks account using a private window. Here's how depending on your browser:
- Google Chrome: Ctrl + Shift + N.
- Mozilla Firefox: Ctrl + Shift + P.
- Internet Explorer: Ctrl + Shift + P.
- Safari: Command + Shift + N.
Send the report again and be sure to select the Attach the report as an Excel file checkbox. If this works, you can go back to your regular browser and clear your cache.
If you get the same result while using incognito, I recommend using another supported and up-to-date browser.
Please let me know if the email arrives in the correct format. I'll be here to guide you through this and all other QuickBooks concerns. Thanks for dropping in, I'll keep an eye out for your response.
