Hi there, Lise46.
It seems that all of the possible troubleshooting steps are already given through this thread. Since you've mentioned this issue started when you upgraded to QuickBooks 2020, I recommend getting in touch with our technical supports. This way, we'll be able to pull up your account and conduct a series of tests to rectify the underlying issue.
Here's how to connect with us:
- Open QuickBooks.
- Select Help from the top menu bar, then choose QuickBooks Desktop Help.
- At the bottom of the Contact Us window, kindly click Contact Us.
- From the pop-up window, give a brief description of your issue in the Tell us more about your question: section.
- Once done, hit the Search button.
- Then, click the Start a Message button.
Please check out our support hours below to ensure that we address your concerns on time.
- 6:00 AM-6:00 PM Monday-Friday
- 6:00 AM-3:00 PM Saturday
I've included an article that will help you in personalizing your sales forms like invoices, sales receipts, estimates, statements, and purchase orders: Use and customize form templates.
Our doors are open 24/7 to help you in completing your task with QuickBooks. As always, assistance is just one post away. Stay safe and healthy.
