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Account management
You have to submit some documents to Intuit to claim your account and it takes time to verify.
For the time being, you may explore these two options:
1. Utilize a 3rd party migration tool
https://transactionpro.grsm.io/qbo
2. Convert your data to QB Desktop file by this 3rd party app (free for limited time).
https://www.exportmybooks.com/
Install the trial license of Pro 2020 to open and migrate your data back to QBO
Both options will need you to open a new QBO account