Thanks for bringing this matter to my attention, @Bk74.
First and foremost, congratulations on deciding to subscribe with QuickBooks. I hope you find your time with us productive and enlightening. I'm here to help you get this subscription issue squared away. Can you let me know if the subscription details are evident in your account's Billing section? To verify this:
Verify account billing
- From QuickBooks Online, click on the Gear icon (⚙).
- Select Account and Settings.
- On the Billing & Subscription tab, look in the QuickBooks section.
Is the subscription that you paid for reflected here? If not, you can click Subscribe Now and follow the on-screen instructions to get started. We also offer a guide on managing your billing and subscription information that you may find helpful.
If you've already been charged for a subscription but the details aren't apparent here, please get in touch with our support team to get this issue resolved:
Contact the QuickBooks support team
- Follow the Official Contact link.
- Select QuickBooks Online.
- Click Solving issues & error messages > Login > Get Phone Number at the bottom.
This team can search for your payment via email or charge credentials to determine why the subscription isn't being applied to your QuickBooks Online company. Please keep me posted on your results with this, I want to ensure your success. Thanks for reaching out, I look forward to hearing from you.
