Hi there, @this is ridiculous.
I want to ensure that you received the assistance you need. I will agree where you're coming from and can see the inconvenience this has caused your business.
At this point, I suggest contacting our Technical Support team for assistance. They can pull up your account and initiate a screen-sharing session and investigate this issue for you.
Here's how to reach them:
- Sign in to your QBO account.
- Go to Help (?) at the top right and select Contact Us.
- Enter your concern in the What can we help you with? field and click on Let's talk.
- Choose Get a callback.
Stay around if you have other concerns. I'm here to help. Take care.
