Hi @carrellandco,
I've got a few sets of steps I can share with you. This is what you can do when you aren't receiving any email notifications from QuickBooks Payments.
The first is to check your email folders.
- Open your email and check your Spam or Junk folder.
- If it's there, move the email to your Inbox. If it's not, go through the next set of steps.
To ensure that you'll receive emails from QuickBooks Payments, add it to your contacts.
Here's how:
- Add these email addresses to your safe sender list:
- BusinessServices@intuit.com
- Payments@intuit.com
- Notification@email.merchantcenter.intuit.com
- PaymentNotification@email.paymentsolutions.intuit.com
- ReplyTo@QBDT.intuit.com
- do_not_reply@intuit.com
- quickbooks@notification.intuit.com
- Send a test email to any of the provided email addresses above. This helps your internet service or domain provider recognize it as a friendly contact.
- If it still doesn't work, proceed to the next set of steps below.
Contact your IT person or domain provider to turn off sender ID filtering. This is so they can temporarily turn off Sender ID filtering or get help on what’s causing you not to receive the email.
For the complete list of the Sender Policy Framework (SPF) that needs to be allowed on your end, check out this article: Unable to receive Intuit email.
In case you have other questions in mind, post them below, and I'll be sure to get back to you.
