Account management
Thanks for joining this conversation, @Kimi5564.
I can share with you on what is the best thing to do when receiving unexpected errors while using QuickBooks Online App.
Resetting your app is a good start to fresh its connection and it helps clears out any unusual behaviors.
You'll find the instructions for doing so below:
- Click Help on the navigation bar at the top.
- Select Reset App Data.
- Allow a moment for the process to complete, and then close the app.
- Be sure to right-click the app and Run as Administrator when re-opening.
If the error still occurs after resetting the app, I'd suggest uninstalling and reinstall the app. The process will vary depending on your Windows version.
To do that:
Windows 10
- Select the Start menu.
- Go to Settings, then select System.
- From the left pane, select Apps & features.
- Choose QuickBooks Windows app then select the Uninstall button.
Windows 8.1 and 7
- Select the Start menu.
- Go to Control Panel then select Programs.
- Under Programs and Features, select Uninstall a program.
- Choose QuickBooks Windows app then select the Uninstall button.
Mac
- Drag the QuickBooks Windows app from the Applications folder to the Trash.
- To completely remove the app, go to Finder then choose Empty Trash.
You may also refer to this link for more details: QuickBooks App for Windows and Mac: General support.
Right after, you can now reinstall the app, these links will guide you through the process:
If the problem persists after performing the steps above, I'd recommend reaching out to our Customer Care Team. They can run a remote-viewing session and figure this matter out for you.
I'm still here to provide further assistance with this concern. Just leave a reply below and we'll take it from there. Have a great day!
