Thx for responding but you took my question out of context... I have payments applied to the invoice directly yet on my A/R report the invoice still shows with the balance as if there is no payment linked to it. I tried unchecking and rechecking and logging out of QB after doing so and logging back in after and my report still shows the customer's invoice with a balance on the A/R report. Please suggest a remedy.
"Let's review that a 0 balance on the report means things are not applied to each other.
The request to Zero Out a balance means you Do Not Already have the offset or something that needs to be applied to it. Having a balance means it is waiting for you to Deal with it. Having a Zero Balance, but showing on the report, means things did not get Linked to each other, so the Math of the balance for the name is Zero.
These are two completely different conditions.
If you have an AP balance that you want to Offset, a positive balance or Bill is offset with a Bill Payment or a Vendor Credit. A negative AP balance means you have no Bill entered."
