Account management
Hi there, @Wray.
I appreciate you going through the steps provided by my colleague above, Let's try to check if there are Checks or Journal Entry link to that bill. I'm here to guide you how.
A bill that is linked to a check or journal entry will still show as payable in the pay bill window. To check:
- Open the vendor profile of your vendor.
- Click View as a Report under the Run Report drop-down menu.
- Click Customize Report.
- In the Filters tab, select Transaction Type.
- Choose Multiple Transaction Types and select Check and Journal then click OK.
- Click OK again to run the report.
If the report shows a journal entry that is linked to that bill, I suggest reaching out to your accountant for further assistance on why the Journal was created.
If there is a check link to that bill, you'll have to remove the check and pay the bill or link the check to the bill. You can refer to this article for the detailed steps: Bill Shows as Unpaid After Writing a Check.
I'm also adding these articles that can help guide you in your future tasks:
- Record vendor prepayments or deposits for prepaid parts or services
- Record a vendor refund in QuickBooks Desktop
If you have other concerns or questions, don't hesitate to reach out to us. We're always here to help.
