Thanks for reaching out to us here in the Community, @zmartin.
The steps and articles provided by my colleagues should help you log in to both accounts. To determine why you’re routed to the previous company, I’ll have to check the email information and review account details.
I don’t want your private details shown here in the Community for its safety. I suggest contacting our QBO Care Team since they have tools to check billing details and email address in a secure space.
They can also provide more information about your subscription, and guide you through the steps on how to consolidate login credentials. To reach them, follow the steps below:
- Tap the Help icon to choose the Contact Us link.
- Input the issue in the field box and then hit the Let’s talk button to see the support information.
- Choose how you want to connect with us: Get a callback or Message an Agent.
For future reference, I’m also adding a link containing articles on how to start and manage a business: QuickBooks Resource Center.
If there’s anything else I can help you with, click on the Reply button below and post a comment. I’ll jump right back in to assist further. Have a good one.
