Hi there, RachP.
It's my top priority that you're able to downgrade your subscription. I'm here to get you pointed in the right direction for determining how you can downgrade and if your information will be transferred.
I recommend contacting the QuickBooks Online Support Phone Team. This team is the best resource for such inquiries, as they're able to request account information to pull up your company and share sensitive information, while this is a public forum.
Once they have this information, they'll be able to further assist with determining the best course to take to downgrade and to transfer your information. You can locate their contact information at the following link: QuickBooks Online Support Phone Team
Keep in touch if I can be of further assistance. Wishing you and your business all the best!
