Hello there, ChrisF_060.
I appreciate you for sharing the results of the steps that you've taken so far.
In the meantime, you can use your workaround which is to export the report to excel and customize it to hide the information you don't want to show in the report.
However, I want to make sure this get's resolved. If you've done all of those but the inactive customer is still showing in the Balance Detail Report, I recommend contacting our QuickBooks Care Team for further investigation. If needed, they can initiate a screen sharing to take a closer look and investigate the issue.
Here's how you can reach us:
- Click Help at the top menu.
- Select QuickBooks Desktop Help.
- In the Have a Question? window, click Contact us.
- Enter the details of your concern and click Continue.
- Choose how you want to reach them and enter the needed information.
I look forward to serving you at my best. That said, you can reach me anytime by posting a response below.
