anonymous6
Level 3

Account management

Last year July 2018, I had submitted scanned copies of the required documents such as driver's license, national identification card, passport details, certificate of company's incorporation to the QuickBooks Support Team. After a week, I followed up with the QBO Support Team, and they emailed me back to say that they were still performing background checks. About a month and a half later, I received an email saying the following that they were unable to verify my submitted information and it was deleted from the Find-A-ProAdvisor directory.

So I had just taken and passed the QuickBooks ProAdvisor recertification examination and I felt very down and disillusioned with the QBO ProAdvisor program (as I spent two weeks studying for that recertification examination). So I chatted with a QBO online agent, to inquire why my profile was removed from the Find-A-ProAdvisor and basically she said that I was denied as I had a foreign ID (I live outside of the United States) and she is certain that "there are serious legalities when it comes to financial referrals. Especially when it involves the laws of foreign countries".

I had received my first client job lead from the Find-A-ProAdvisor Portal. I was wondering afterwards, if it made sense to continued with this QuickBooks ProAdvisor certification. I did a check of the Find-A-ProAdvisor Portal and all of the QBO Advisors are either American citizens or they live in American territories (Puerto Rico, US Cayman Islands etc). The non-American QBO ProAdvisors are excluded from the Find-A-ProAdvisor Portal. Other accounting platforms, like Xero, give the certified accountants a chance to attract new leads on their platform.