Account Management

Thanks for checking in for updates, @John2020,

Can you please provide the exact error message you're getting? I need this information to check the case status with our Investigations Department.

In the meantime, if the transactions are not importing, try doing a bank update to refresh the connection. Here's how:

1. From the left toolbar, select the Banking menu and tap the Banking tab.
2. Click to highlight the account you're updating, then hit the Update button.
   
   

You may also refer to the steps in this article to learn how to fix banking issue in QBO: Fix Online Banking Errors in QuickBooks Online.

I'll stay on standby for your response as I want to make sure this concern is resolved. Mention me in the comment section to notify me. Thanks for dropping by today. All the best!