Thank you for providing us with information, Dr A.
Let me assist you with handling invoices that your clients have not received in QuickBooks Self-Employed (QBSE).
I understand that you've been struggling with a certain issue for some time now. I would be happy to guide you to the appropriate channel that can address your concerns promptly. We recognize the urgency of this matter and want to ensure that you can properly utilize QBSE to meet your needs.
Therefore, we suggest getting in touch with our Customer Care Team who can assign a representative to assist you with the process and check on your end. They can also investigate to see if the problem is related to compatibility issues between the program and the operating system. We would be glad to provide you with the necessary steps to get started:
- Sign in to your QuickBooks Online company.
- Choose Help (?).
- In QB Assistant, enter the topic you want to be help with. You can also enter questions.
- In Search, select Contact Us to connect with a live support agent.
- Choose a way to connect with us:
- Start a chat with a support expert. Live chat all day, M-F.
- Ask the community to get help from businesses like yours.
- Call us. M-F, 8:00 AM to 10:00 PM and S-S, 8:00 AM to 6:00 PM.
You can also check this article for more details and be sure to review their support hours to know when agents are available.
Additionally, you can refer to this article to help you manage your invoices: Create invoices in QuickBooks Self-Employed.
In case you want to enter expense receipts in the future, here's an article you can check guidance: Record or attach expense receipts in QuickBooks Self-Employed.
Let me know if you have other questions about managing your invoices or any QBSE-related questions. I'll be here to provide you with the details you need. Have a great day!
