I really could do with some help and advice. This problem never seems to go away.
Not all my clients receive my invoices - they don't even go to spam folders. I have done all the checks recommended by QB and have also had an IT expert check my settings etc. I am at a loss. It is getting frustrating and I am considering just downloading all my invoices and sending via my own email platform - which is what I have to do to get paid by about half of my clients anyway. In the past I raised a Helpdesk ticket with QB and they said it was sorted. No - not at all. If none of my clients were receiving the invoices then it would be relatively straightforward but it's some of them and I believe them when they say it's going not going to spam.
Any useful advice would be gratefully received. I really don't want to change from using QB as I have tried other software in the past and it wasn't as good despite this problem.
Thanks, Anne
