Good job on troubleshooting your end, @dawn49.
I recognize the inconvenience of paying for a service you cannot use at this time. I'll direct you to our department that handles this situation best.
As much as I want to help you, this requires additional information for pulling up your account. With this, I recommend contacting our Support Team for further investigations and providing in-depth troubleshooting. However, they're only available during their operating hours.
Here's how:
- Go to the Help icon and choose Search.
- Click the Contact Us button and enter your concern.
- Press Continue.
See this article for our operating hours: QuickBooks Online Support. It includes the contact number you can call us.
Since you've mentioned you can only log in to the Community, were you unable to access your QuickBooks account? If so, use this link instead to reach out to our experts: What can we help you with? Make sure to select the correct region and product.
I'm always up to answer any additional questions you may have regarding your QuickBooks payroll. Feel free to reach out to me in the comment section below.
