Hi, @mrmau. It isn't the kind of experience I want you to have while making subscription payments with QuickBooks. Let me give you some troubleshooting guides to isolate the issue.
I want you to know that the investigation number related to this concern was already tagged as closed and resolved. Since you can't process your payment, I suggest using a different card or payment method to narrow down the result. You can also contact your bank to verify your account.
Here's how update to payment method:
- Sign in to your QuickBooks Online (QBO) as a primary admin.
- Go to the Gear icon, then Account and settings.
- Select Billing & Subscription.
- Next to your payment method, select Edit.
- Update your credit card info.
- Review the address for your credit card. It must be the same one that appears on your credit card statements.
- Hit Save.
You may also open this article for the detailed steps: Manage billing, payment, and subscription info in QuickBooks Online.
If you get the same error, I recommend contacting our QBO Support. This way, our team can look into your account securely and investigate this further.
- Head over to the Help icon.
- Select the Search tab and click Contact Us.
- Enter a brief description of your concern.
- Select either Start a chat or Get a callback.
I sincerely appreciate your understanding in this matter. Please feel free to reach out to me with any questions you may have by adding a comment below. Keep safe!
