Thank you for following my colleague’s suggestions above, @trang_nguyen. I recognize the inconvenience caused by this error when making a payment.
I've checked our resources and verified that there’s a reported issue under the error code 81624. This is the same widespread issue that our Support Team mentioned. If you've been added to the list of affected users, you'll be able to get updates as well as learn when a solution is available.
If you'd like to contact them again for the progress of the report, follow these steps:
- Go to the Help icon.
- Select the Search tab and click Contact Us.
- Enter a brief description of your concern.
- Select either Start a chat or Get a callback.
Additionally, let me share this article to help manage your QuickBooks Online subscription, whether you need to update the card on file, change your subscription, or just view your billing history: Manage billing, payment, and subscription info in QuickBooks Online.
Feel free to share updates or add questions if you have other concerns about making subscription payment in QBO. I’ll be here to answer them for you. Take care.
