Thanks for sharing your situation here in the Community space, @trang_nguyen.
We recognize the inconvenience caused by this error when making a payment, and we wish you didn't have to go through that.
I've checked our system and found that this is a widespread issue. Rest assured that our engineers are working to identify the root cause of this error and find a fix. To help track this case, I suggest checking out this link: https://status.quickbooks.intuit.com/.
While waiting for any update, we can perform some troubleshooting steps to fix this. There are times that the browser is full of frequently accessed page resources, which causes some errors or unusual responses. Let's start accessing your account using a different or a private browser. You can use either of these shortcut keys:
- Google Chrome: Ctrl + Shift + N
- Mozilla Firefox: Ctrl + Shift + P
- Microsoft Edge: Ctrl + Shift + P
- Safari: Command + Shift + N
Once the error message disappears, go back to your regular browser and clear its cache. This is done to speed up the process next time you do a transaction in QuickBooks Online. Also, an alternative way is to use other compatible browsers.
Additionally, let me share this article to help manage your QuickBooks Online subscription, whether you need to update the card on file, change your subscription, or just view your billing history: Manage billing, payment, and subscription info in QuickBooks Online.
Feel free to share updates or add questions if you have other concerns about making subscription payment in QBO. I'm always ready to lend you my hand. Take care, and have a prosperous business ahead.
