I am wondering if anybody has been having the same issue as me which I have contacted QB support multiple times over the past few months without resolution.
I was in the middle of my subscription when I received a new bank card. I then entered the new card details as usual to QB to make the payment for my subscription and there pops up the below message
We couldn't process your payment. Make sure your billing info is up to date. If the issue persists, please contact support and reference this message. (Error code: -81624)
I contacted my bank to get the payment go through and but the bank said it is an issue with the vendor (i.e. QB) not implementing a proper compliant payment process.
Subsequent exchanges with QB support team lead to different reasons as to why my payment is not going through (such as I have to wait until my account because inactive and only then QB would allow a new subscription payment etc but that did not work either).
This issue also caused whatever discount I had with the previous subscription voided and QB support team was not able to provide any help with that either.
Today, QB support team told me there is a widespread issue impacting All Users with regards to resubscription and told me to wait for the Product Engineer email. I asked for a tentative date for the fix but there was none given and considering I have been having this issue for some time now I'm afraid I won't be able to use the services to file paperwork come end of month.
I asked about whether there is any online page to track the issue but was told there is none.
Is it just me or is it really a widespread issue?
