Account Management

We'd want to make sure that all your data is correct in QBO, DanialN.

Thank you for sharing updates that you're able to create the right accounts for the other currency. The duplicate entries was created because there was a different currency when you initially set up and downloaded transactions from Wise.

You can create journal entry to remove the amount from the incorrect currency. Here's how:

1. Click the + New button and select Journal Entry.
2. Enter all the details of the journal entry.
3. You might also need to reach out to your accountant in case you're not sure what accounts to use to zero out the amounts.
4. Click Save and close.

Let me also share these steps how to reach out to our customer service team:

1. Go to the Help menu in the upper-right hand corner of your QBO account.
2. Enter "Talk to a human" in the chatbox, then press Enter.
3. Select Contact a human and click Live chat/Call me back.
4. Type in a description of your concern and click Continue.
5. Click Chat.

In the meantime, let me give you these additional references in case you might need to make some adjustments in the future:

• Enter Home Currency Adjustments for Your Foreign Balances 
• Frequently Asked Questions About Home Currency Adjustments 

Please know that the forum is open all the time to offer help if you need it again.