I've been using Self Employed QuickBooks for a while now. I started using the Invoicing feature about 12 months ago. You create an invoice and send the invoice. QuickBooks sends an email with the invoice to my customer.
The problem is the email sent to customers by QuickBooks. If the email is opened on a desktop/laptop that uses Outlook 365 (desktop program), the email doesn't render properly and my customers are complaining they can't read and open the invoice properly. I've attached a screenshot showing some of the email. As you can see it doesn't look anything like it should do.
The email looks fine in my Outlook using Chrome or on my iPhone.
I use Outlook 365 on my PC and I can replicate the same problem.
I've been in contact with support twice now. The first time they never got back to me and just closed the ticket. The second time I sent screenshots and the response from 'QuickBooks Self Employed Care Team' was appalling. This is their response: "Please be informed that upon investigation it seems that there's no problem with the Invoices, please try to contact the Microsoft application that you mentioned."
Can someone explain to me what to do next? Give Microsoft a call and tell them to fix QuickBooks problem?
I've worked in digital marketing and email design before, it's not difficult to fix.
Anyone else have the same problem? Can QuickBooks care about their customers and fix the problem? If not, I'll have to change provider.
Thanks
