Hello Paul-Harbourmari, 

Welcome to the Community page, 

Can we ask which phone network provider you are with please? 

Hi,

I'm in the Isle of Man on Manx Telecom.

I've just tried the voice verification and that doesn't call me either.

Hi there, @paul-harbourmari. I'm here to ensure you'll receive a verification text message to give access to your accountant.

First, allow me to share some possible reasons why you didn't receive a verification text message:

• The phone number that is associated with your Intuit Account is incorrect.
• Your phone plan doesn’t include SMS text messages. 
• Your phone plan doesn’t allow you to receive messages from shortcodes. You'll want to reach out to your phone provider to see if your plan can be configured to receive SMS messages and shortcodes, allowing you to receive Intuit validation codes.

It's also possible that the phone number you've entered was not selected as the default setting in QuickBooks Online (QBO) to send the text message verification. To fix this, you can setup code verification via text message. Here's how:

1. Log in to your Intuit account.
2. Then, from the left menu, click Sign In & Security.
3. In the Two-step verification field, select Turn on.
4. Ensure your phone number is correct, and select Text message to receive a standard six-digit verification text code.
5. Click Turn on.
6. Enter the code, then select Continue.

For more details about this, please visit this article: Verify your account with multi-factor authentication.

Once everything is fine, manage your accountant access again. 

In case you no longer want an accountant to access your books, you can easily remove them. For the detailed steps, check out this link: Remove an accountant.

I'm always around if you need further assistance in receiving message verification for your accountant access in QBO. Don't hesitate to leave a response below. Have a good one.

Hi,

I've contacted my mobile provider and they have looked in to my problem. They have come back saying that they have not received any attempted short code messages to my number. they advised that I contact quickbooks and ask if you have changed your provider as that is normally the issue with living on the isle of man we get forgotten in the service change.

Hi paul-harbourmari, thanks for getting back to us, do you receive all other texts from Intuit as usual, such as when logging into your account if you have 2-factor authentication enabled? 

I did try to turn on the two factor but again I didn't receive the text.

I changed my contact mobile number to my wife's to see if it would work but it didn't.

Hi Paul-harbourmari, can you try turning the phone off and on again, and make sure you do have signal and try log in and request he code to be sent to you. Let us know how you get on. 

I've done a full hard restart and shutdown a number of times but still nothing.

I can receive shortcode messages from my bank and from sumup card machine so its not my phone.

Hi Paul, Thanks for reaching back out to us, we'd like to escalate this further, would you be happy with us emailing you on your Community email?

yes thats fine.

Thank you, Paul. We're sending an email now:smiling_face_with_smiling_eyes:

Where do i access my Community email

Hi Paul, it should be under your profile if you click on your name and then there should be an email option. We can't post it here as the Community public posts redact any personal information.

just checked but no message there.

Hello Paul, My colleague Georgia is going to email on my behalf (it looks like my connection to do so has not gone through). to request some additional details

Edit- An investigation was opened into the issue with the Manx network and not receiving the MFA text. This was fixed by the engineers with a company specific fix.

Hi why I cannot receive verifications code sent to my phone no? Bcs I forgot the password.why not verified through email. Why need to double check my identity as stated in sign in page.?

 Hello Marleya, thanks for posting on this thread, In the same way that your customers and employees trust you with their information, Intuit is committed to securing your information by providing advanced security tools and systems. We want to protect your account by making sure it's really you. That is why we have the verification come up when signing in.  Have you try turning the phone off and on again, and make sure you do have signal and try log in and request the code to be sent to you.

This is not acceptable!!

The verification SMS takes at least 30 seconds to receive, which is far too slow for starters.

And as displayed above, there absolutely has to be an alternative method like using the email address for when the sms verification that you guys use is down completely.

This is NOT a minor inconvenience it's a fundamental issue that needs to be prioritised before adding any new features.

Thank you.

I know this hasn't been an easy process for you, rjkokshoorn.

I've checked your posts and found that you've published similar questions thrice. Please know that the first one has already been answered by my colleague, CamelleT. 

You can view her answer through this link, where she shared what to do to prevent logging into your QuickBooks Online account without delay: https://quickbooks.intuit.com/learn-support/en-uk/account-management/re-no-text-message-coming-throu....

I'll be right here to continue helping if you have follow-up questions regarding this topic. Assistance is just a post away, rjkokshoorn. Have a good one!