Hello there, M for TF. I'm happy to redirect you to the right support available to look into this.
I'd recommend contacting our Payroll Support Team. One of our support specialists can verify your account in a private environment wherein we're unable to do here in the Community space as this is a public forum. They can determine the reason why you're having that prompt.
Here's how to contact them:
- Click on the Help icon at the top to open the QB Assistant window.
- Tap the Talk to a human menu and enter the issue.
- Next, click on the I still need a human button, and then select the Contact us link.
- For real-time assistance, choose the Start messaging or Get a Callback to speak with an agent.
You can get back to us if you have any other QuickBooks concerns.
