Hi there, @ian19.
This isn’t what I want to for you when using the bank feeds feature. Let me share some information about the issue you’re experiencing with Handelsbanken.
We’ve received reports that some customers are unable to connect with Handelsbanken. Rest assured, our engineers are getting the Open Banking feature working.
While they’re still working on a fix, we’ll have to add your company to the notification list. This is to ensure you receive email updates regarding the resolution status.
I encourage contacting our QBO Care Team since they can add your company details in a secure environment. Please provide them this number for easy tracking: INV-42733.
Here’s how to reach them:
- Go to the Help icon at the top to select the Contact Us link.
- This will open another window where you can enter the issue/topic.
- Once done, click on the Let’s talk button to view the support information.
- Choose how you want to contact our QBO Care Team: Start a chat or Call us.
To fetch new transactions, I suggest you manually upload them using a CSV file. Check out the Manually upload transactions into QuickBooks Online guide for the step by step process.
Let me also share this guide for future reference. It contains a breakdown of articles on how to fix banking errors, steps to update the connection as well as answers to frequently asked questions: What is Open Banking?
I appreciate your patience while we’re working on this. Please know I’m here to help if you have any questions or concerns about QBO.
