Hello,
Before we publish your profile on the Find-a-ProAdvisor website, we'll verify your eligibility and confirm your profile information. To confirm your identity, you must upload a copy of a government-issued ID, such as a driver's license or a copy of your passport. It's not always necessary to upload two pieces of identification. I'd be happy to help explain what may be causing delays in your profile.
If you've been asked to submit a second copy of your identification, this usually means we weren't able to use the ID you submitted to confirm your profile.
This is generally for one of the following reasons:
- Identification is poor quality
- Identification is expired
- Identification cannot be opened
To resolve this issue, re-submit a digital scan (or a photo taken with your phone) of one of the following:
- Driver's license
- Government-issued ID with address
- Passport
To avoid being asked to resubmit your ID again, keep these tips in mind:
- Photo ID must be clear enough to make out facial features.
- Uploaded images must be unobstructed and uncropped.
- Identification must not be expired.
- File must be in a supported file format (PNG, JPG, or PDF).
I recommend reviewing these articles if you're having trouble verifying your ProAdvisor profile:
Confirm your ProAdvisor profile
Publish and manage your Find-a-ProAdvisor profile
I hope this helps. If you're in need of any further assistance, please contact our tech support team.
Cheers.
