Hi there, @paintpal2000.

I appreciate the detailed description and the troubleshooting steps you've tried so far. 

A more thorough review is necessary to identify why the customer's name and business are not showing on your invoices. I suggest connecting with our Live Support team, as they can investigate your concern in detail and provide tailored guidance.

Here’s how: 

1. Sign in to QuickBooks Online. 
2. Click (?) Help in the upper right corner. 
3. Go to the Search tab.
4. Select Contact us.

Please review our support hours to find available times and get help as soon as possible.

Don't hesitate to leave a reply below if you have further questions about invoices in QBO.