Account Management

Thank you for sharing your feedback and experience with the latest update, Accounting687. I understand how essential QuickBooks features are to your daily workflow, especially since you rely on the app on your phone. Let me provide solutions for the concerns you've raised.

First, I appreciate your proactiveness in troubleshooting the PDF download issue. It shows your dedication to making the app work seamlessly. While the download is currently working on your end, refreshing the app data can help prevent this from reoccurring.

Here’s how:

1. Go to Menu ☰, then select More Options ⋮.
2. Tap Settings, and click Refresh Data.
3. Hit YES to confirm.

If the issue returns, please let us know so we can investigate further.

For the description item issue, cached data may interfere with saving and displaying text properly. Refreshing the data, as outlined above, can often resolve this. If not, clearing the app’s cached data may help:

1. Switch your device's internet connection from Wi-Fi to mobile data (4G or LTE), if available.
2. Close and restart the app.
3. Clear app data. To do this:
   1. Open your device Settings.
   2. Select Apps.
   3. Choose the QuickBooks app from the list, then select Storage.
   4. Click Clear Data.
4. Uninstall and reinstall the app. Then, power down and restart your device.

For adding new items between existing ones, the app is designed to add new items at the bottom of the list, which you can then drag into your preferred position manually.

Regarding your S Pen, please ensure it is fully charged and functioning properly. Restarting your device may refresh its performance. If the issue persists, contacting your device provider can help verify if your S Pen is working correctly across all apps.

Lastly, I hear your feedback on Autosave functionality, layout changes, and updates. I understand how these adjustments affect your workflow, and your input is valuable to us. It helps our product team evaluate and improve features to better meet users’ needs. I encourage you to share your suggestions directly with our product engineers:

1. From your QuickBooks Online mobile app.
2. Navigate to the Menu option.
3. Select Feedback and share your thoughts about the feature and experiences.
4. Hit the Send feedback button and tap Got it.

Thank you again for sharing your insights. We truly appreciate your patience as we work to optimize the app’s functionality. If you have further questions or concerns, don’t hesitate to reach out, we’re here to help.