C Harder
Level 2
‎September 18, 2023 09:41 PM

Is anyone else having issues on QBO accountant entering new customer names or new accounts in chart of accounts. They will not show up?

I can see them in under customers, but the name will not come up when I go to do an invoice.  Same with Chart of accounts I added a new bank I can see it, but I cannot post to it?
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C Harder
Level 2
‎September 18, 2023 10:02 PM

Account Management

Also is anyone else getting this error message. I'm thinking its related to the issues above

Shell service failed to fetch url - https://qbonline.api.intuit.com/v1/company/9130350939792606/uibootstrap/companypermissions

status: 500

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JamesM4
QuickBooks Team
QuickBooks Team
‎September 19, 2023 10:40 AM

Account Management

Hi there. It's important you're able to use the program without running into issues. Rest assured, I'll be happy to help from here. To get started, are you having the same issue while using a private/incognito browser window? 

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C Harder
Level 2
‎September 19, 2023 12:00 PM

Account Management

Hi James

Yes the issue is the same when I use the incognito browser?

 

Thank you

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JamesM4
QuickBooks Team
QuickBooks Team
‎September 19, 2023 12:10 PM

Account Management

Thanks for elaborating. At this point, I recommend getting in touch with our phone support team so they can share your screen and help get to the bottom of this in a timely manner. You can get in touch using the details below:

 

  • Schedule a Callback or start a Chat: click (?) in the upper right in QuickBooks Online > enter "Contact support" > choose Contact Us > provide a brief summary > select Let's Talk > choose Get a callback or Start a Chat.
  • Social Media: Facebook, Twitter, and Instagram.
  • Support hours are from Monday to Friday between 9 a.m. and 8 p.m. ET.

You're more than welcome to keep

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