Hi there, @Vinpaunan. We appreciate you for coming back to this thread. I understand this has become challenging on your end for quite some time. Pointing out the cause and fixing this will be of great help in issuing a sales receipt using your phone. Let me be your best help.
Currently, there's no existing investigation into this concern. Thus, QBO stores temporary cache data for the best user experience. Yet, this might also cause several mobile app issues if outdated or corrupted.
On top of that, there are several ways to fix this issue, just ensure you're phone has the compatible version of the app.
Feel free to follow the steps below to fix it:
- Your Wi-Fi data should be changed to 4G on your device. Please note that the device use varies.
- Restart the app on your phone.
- Clear the app's data.
- Shut the power and restart your device.
- Uninstall and reinstall the app.
If the issue persists, we recommend reaching out to QBO Live Support to help you look for the root cause of it in a safe environment.
For future help, you can read this article to manage your transactions in the QBO mobile app:
Please come back if you have additional questions. We'll be willing to lend a hand. Take care.
